EmailVerify.io and 8x8 Integration via Pabbly Connect

Every customer interaction in 8x8 generates data. This integration makes sure that data is worth keeping. EmailVerify.io offers a smooth integration with 8x8 via Pabbly Connect, enabling support and sales teams to validate contact emails automatically across every stage of the interaction workflow. Clean, verified contact data means better follow-ups, fewer missed connections, and a more reliable communication operation overall.

How This Workflow Works

The workflow validates contact emails in real time across every stage of an 8x8 interaction:

• The Event: An interaction is queued, an agent joins, a message is sent, or a conversation is transferred in 8x8.
• The Verification: Pabbly Connect passes the contact's email address to EmailVerify.io for an instant deliverability check.
• The Action: Based on the result, Pabbly Connect updates the contact record, flags invalid addresses, or uses the email finder to locate a verified professional email for the contact.

Step-by-Step Setup

Follow these steps to build your EmailVerify.io and 8x8 workflow in Pabbly Connect.

Step 1: Create a New Workflow

Open your Pabbly Connect dashboard and click "Create Workflow." Name it something recognizable like "8x8 Contact Email Verification" so you can find it easily as your workspace grows.

Step 2: Choose Your Trigger (The "When")

Search for 8x8 in the trigger app list and connect your account.

The trigger you choose here determines which interaction event starts the verification. Select the one that best matches your team's workflow:

Step 3: Connect Your 8x8 Account via Webhook

Once your trigger is selected, Pabbly Connect will generate a unique webhook URL. Follow these steps to connect it to your 8x8 account:

1. Log in to your 8x8 account.
2. Access your Configuration Manager implementation.
3. Navigate to Integrations and go to Webhooks.
4. Click "Add Webhook, choose the event, for example, "Queued," and click "Save."
5. Click Capture Webhook Response in Pabbly Connect and perform a test recording so the webhook response can be captured.

Step 4: Choose Your Action (The "Do")

With your 8x8 account connected, add a new step and search for EmailVerify.io as your action app.

Depending on what you need to do with the contact data, you have two options:

Step 5: Connect Your EmailVerify.io Account

Click "Connect" to link your EmailVerify.io account. When prompted, paste your API key from the API section of your EmailVerify.io dashboard. Once connected, your account is authorized and ready to process verification requests.

Step 6: Map Your Fields

Pull the contact's email address from your 8x8 trigger and map it to the Email field in EmailVerify.io. From there, define what happens based on what comes back:

• Valid: Keep the contact in your active follow-up list and proceed with post-interaction communication.
• Invalid: Flag the contact for review or use the email finder action to locate a verified alternative email address.
• Risky: Mark the contact for manual review before any follow-up communication is sent.

Step 7: Test and Activate

Before going live, run a test using a real 8x8 interaction to make sure everything is flowing as expected. Once the data checks out, switch the workflow on, and it will run automatically from that point forward.

Next Steps

Every missed follow-up starts with a bad email address.

Set up the EmailVerify.io and 8x8 integration via Pabbly Connect and make sure every contact your team reaches out to after an interaction is verified, accurate, and reachable.